Booking terms and conditions

The terms and conditions described below are an integral part of any booking contract concluded orally or in writing, including emails between an individual or an entity (commonly referred to as "the customer") and Secret Halong Cruise (referred to as "the cruise"). These terms are governed by Vietnamese law, and the Courts of Vietnam have exclusive jurisdiction in relation to them. The conclusion of the contract between the customer and the cruise, whether written or oral, implies that the customer has read, understood and accepted these following terms and conditions.

1. Rates

Rates shown on the website are indicative only, excluding VAT and are subject to change any time with or without prior notice. All rates include meals (01 breakfast, 01 brunch, 01 lunch and 01 diner) and the activities for 2 days 1 night on the cruise. Bank charges are the responsibility of the customer.

2. Children policy

The maximum occupancy for any one cabin is two (2) adults and one (1) child under 12 years old. Additional charges may apply for occupancy by more than two (2) guests per room.

Secret Halong Cruise may allow children to stay in the same double cabin with parents either with or without an extra mattress. Our policy is not to charge for children under six (6) years of age. Children aged from six to eleven (6 – 11) sharing a double cabin with two adults either on or without an extra mattress will be charged extra, and limited to one additional child per cabin only. Children aged from six to eleven (6 – 11) sharing a triple cabin with two adults will be charged as a an adult. Children aged under six (6) years old sharing a triple cabin with two adults will be charged at 75% of the adult rate. Two children under 12 years old and sharing a private cabin are charged at 75% of the adult rate. Children 12 years old and over will be charged at the adult rate.

3. Reservation and payment

Unless otherwise agreed, the reservation is guaranteed when the cruise receives a deposit equal to 30% of the total payment at least 7 days before the arrival date. Payment plus bank charges can be made by bank transfer or bank card via a terminal or a secure online payment system.

4. Refund

No refunds will be made for unused services or no-shows. When applicable, a refund will be made via the same payment method that the guest used to originally make his/her payment Secret Halong Cruise. Once confirmed with Secret Halong, the guest will receive their full refund minus the transaction fee charged by a third party. It can take up to 15 days for the refund to be credited to the guests’ account.

 

 

5. Cancellation

Cancellations only become effective once the Secret Halong Cruise receives notification of cancellation in writing. Should you be forced to cancel your cruise booking, the cancellation policy shall be applied strictly following the Rate Condition noted during the booking confirmation. 

  • For Non-Refundable Rate: The bookings cannot be amended or modified. Cancellation or No-show will incur 100% of total charge.
  • For Flexible Rate:  Any booking made with Flexible rate option will apply the following cancellation policy unless otherwise confirmed by Secret Halong in writing.

Cancellation conditions

% charge

Up to 15 days prior to the arrival date

0%

Between 15 – 11 days prior to the arrival date

25%

Between 10 – 3 days prior to the arrival date

50%

Within 2 days prior to the arrival date

100%

No show

100%

Cancellation from the cruise

The cruise reserves the right to cancel reservation in following cases:

  • The customer does not pay the balance within 7 days of arrival. In this case, the deposit is not refunded to the customer
  • In the event of force majeure such as natural disaster or unexpected situation that threatens the customer’s life and health, the cruise is liable to reimburse the full amount the customer had paid

6. Governing law and jurisdiction

Vietnamese law governs the relationship between the customer and the cruise, and the Courts of Vietnam have exclusive jurisdiction in relation to them.